Call Center Manager

JOB POSTING: CALL CENTER MANAGER

Location: LATAM Remote

Job Type: Full-time

ABOUT THE CLIENT

One of our clients is growing its telemarketing division and seeking a leading Call Center Manager to drive its success. They are dedicated to growth and excellence, offering a dynamic environment for a professional looking to make a measurable impact.

JOB DESCRIPTION

We are seeking a strong, hands-on Call Center Manager to lead our new outbound telemarketing division. You will be responsible for building and managing a high-performing team focused on cold calling and appointment setting.

KEY RESPONSIBILITIES

- Oversee daily cold calling operations and appointmentnsetting management.

- Manage data acquisition and list segmentation strategies.

- Manage and coach a team of callers to ensure peak performance.

- Implement call quality control measures and track key KPIs.

- Maintain documentation of operational procedures and drive measurable results.

MUST-HAVE

- Proven experience building and managing outbound telemarketing teams.

- Expertise in cold calling operations and list segmentation.

- Strong background in managing, coaching, and developing callers.

- Demonstrated ability to track KPIs and ensure high call quality.

- Excellent communication and leadership abilities.

WHY JOIN?

- Flexible work hours and remote options.

- Professional development opportunities within a growing division.