Clinical AI Engineer

WHO WE ARE

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

THE ROLE

Working closely with the Product Lead, you will be an Engineer who operates at the intersection of core product development and clinical application.

This role requires formal medical training and real clinical experience. Your clinical background will directly inform how we design, evaluate, and ship AI features that support real-world care delivery. Experience working on clinical AI products is highly valued, as you’ll be shaping systems that must perform safely in production environments.

WHAT YOU’LL DO:

- Build end-to-end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage our voice AI and LLMs to automate clinical workflows.

- Operationalize Voice AI: Implement and fine-tune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse, real-world medical environments.

- Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behavior, prompting strategies, and audio handling.

- Optimise for real-time interaction: Tune fullstack performance ...