Clinical Call Center Triage Nurse

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Clinical Call Center Triage Nurse Company: Oak Street Health Location: Remote Role Description: The Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically. Core Responsibilities: Provide confident and professional service to OSH patients Follow current Prescription Refill policy Remain engaged with patients without background distraction. Clear and precise documentation while on a call Complete documentation for all patient requests prior to ending a call Check the CareReq queue and ensure CareReqs are complete Complete all tasks or requests that are within the scope and ability of the role Schedule appointments for patients that may be off-cadence or are requesting an appointment Arrange transportation for clinic visits Aware of organizational goals and visibly strives to meet departmental metrics Other duties as assigned Career Development Opportunities: The career path from Clinical Call Center Triage Nurse I to Clinical Call Center Triage Nurse II includes: A minimum tenure of 6 months in the Triage RN I role Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs Demonstration of a strong desire to learn and grow in their role Introductory learning of all the skills and working toward meeting “Exceptional” performance metrics for all job skills: Average Unavailable Time Average Handle Time Average Calls...