Clinical Support Lab Expert, Fixed

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is hiring a Clinical Support Trainer & CX Expert in Fixed to drive clinical adoption and customer excellence as a cornerstone of our new market launch team. This hybrid role blends high-impact training with advanced clinical support, ensuring practices adopt digital workflows confidently while receiving expert guidance on complex cases.

You will serve as the localized clinical authority for both training and CX—delivering live onboarding, coaching clinicians through digital workflows, and resolving the most technical clinical issues. This is a high-autonomy, high-impact role that shapes customer success, market readiness, and long-term digital adoption.

This role includes up to 50% travel for in-practice training and support.

What You’ll Do

Training Delivery & Adoption Coaching

- Deliver localized, high-impact onboarding (virtual and in-practice) that builds clinician confidence with scanning and digital workflows.

- Observe workflows and provide real-time coaching to reinforce best practices and elevate scan quality.

- Drive early digital utilization by removing clinical and workflow blockers and helping practices establish strong habits.

- Localize global training content to align with regional workflows, terminology, and regulatory norms.

- Build trust with clinicians and practice teams, helping them translate training into consistent, successful digital cases.

Clinical Support & Case Quality Expertise

- Serve...