Commercial Customer Success Manager

ABOUT CODERABBIT

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

ABOUT CODERABBIT

CodeRabbit is an AI Code Review platform that helps software developers ship better code by eliminating the manual effort from the code review cycle. CodeRabbit combines Generative AI models with linters and static code analyzers to deliver codebase-aware reviews that catch and fix errors before they hit production. CodeRabbit customizes its recommendations based on your coding style and delivers code reviews directly in your git platform eliminating the need to manage another interface. CodeRabbit elevates the knowledge base across your team by providing an expert-level engineer always at hand that you can rely on to catch 90%+ errors, improve your code quality, and merge PRs 4x faster.

ROLE OVERVIEW

At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.

KEY RESPONSIBILITIES

1. Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations

2. Drive engagement and adopti...