Copy of Customer Support Representative with Polish

ABOUT US:

Saltz is an online food marketplace serving restaurants across multiple European markets. We help chefs and restaurants discover and source products from trusted local and international suppliers.

At Saltz, we believe the best ingredients should be accessible through one seamless marketplace experience. Restaurants purchase directly from Saltz and are fully supported across sales, logistics, customer support, account management, and claims handling. Through our catalogue and platform, we provide visibility into sourcing origins and product information, helping chefs make informed purchasing decisions and discover trusted suppliers worldwide.

We recently closed a €20M Series A backed by leading European venture funds. Our vision is to build the modern infrastructure layer for foodservice commerce - building the new standard for how the world sources food.

About the role:

Restaurants across Lithuania, Poland and beyond are discovering Saltz every day. Your job is to make sure that discovery turns into something real - a first order, a meaningful connection through excellent customer service, and a customer who sticks around. As our Customer success manager for the Lithuanian & German market, you're the voice that gets them there.

You can work remotely from anywhere within the EU, as long as you’re in the CET time zone. This is a full-time role.

What you will be doing:

- Inbound calls of restaurants to help them solve their ordering and delivery challenges and provide effective solutions

- Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant

- Call newly registered restaurants that have shown interest in a high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convince, and onboard them within 10 days

- Handle written communication channels, including reviewing and registering claims.

- Communicate with all related stakeholders across ...