Customer Account Executive, Enterprise

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn.

ROLE SUMMARY

The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers. This role leads the end-to-end renewal motion and plays a central role in identifying, shaping, and advancing expansion opportunities within the installed base in close coordination with the aligned Account Executive.

Working in close partnership with Enterprise Account Executives—who maintain overall ownership of the strategic customer relationship—the CAE focuses on maximizing customer value through disciplined renewal execution and by influencing expansion outcomes. While not directly owning new opportunity cycles, this role is accountable for driving retention and contributing materially to expansion success.

In collaboration with cross-functional teams, the CAE ensures strong commercial rigor, accurate forecasting, and consiste...