Customer Portfolio Manager

Job Description Summary As the Satisfaction Leader, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. Job Description As the Satisfaction Leader, you will: Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships Be responsible for customer portfolio P&L and growth Establish contact to provide on-going technical and business support to assigned customers Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Be responsible for developing outage scope/communicating scope to One Field Services Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders Be responsible for managing the Outage 360 process and processing of Change Orders Lead direction for all emergent/forced outage resolution Organize pre-outage, post-outage and outage milestone meetings Be responsible for all customer invoicing/credit memo processing Be responsible for On-Site Repairs, Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, sch...