Customer Service Representative

We're looking for a Customer Service Representative with hands-on experience in AMS 360 to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter. You will handle inbound customer inquiries, manage policy-related requests, and navigate AMS 360 to keep records accurate and service moving without delays. If you have worked in an insurance agency environment, know your way around AMS 360, and take pride in delivering clear and professional customer support, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive Stable, client-facing role with clear ownership over customer interactions Direct impact on client satisfaction and retention What You'll Work On Customer Support and Communication Handle inbound customer inquiries via phone, email, or chat professionally and promptly Resolve customer issues, answer policy-related questions, and escalate complex cases as needed Follow up on open items and ensure every customer interaction is closed properly Maintain a professional, clear, and empathetic communication style across all channels AMS 360 System Management Navigate AMS 360 to access, update, and manage customer and policy records accurately Process policy changes, endorsements, renewals, and cancellations within the system Ensure data integrity across all records and flag discrepancies for review Generate reports and pull information from AMS 360 to support internal and client needs Administrative and Operations Support Maintain organized records and documentation for all customer interactions Support internal teams with data entry, record updates, and workflow coordination Identify recurring customer issues and surface them to the team for process improvement What You Bring Prov...