Customer Service Representative

ABOUT SENTRY

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.

With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

Sentry embraces a hybrid work model across our global hubs, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

ABOUT THE ROLE

We're looking for someone with a customer support background who is passionate about engaging your customers and ensuring they have a great experience. You will drive success at Sentry by helping us reduce response times, help us scale our support needs, and ultimately making our customers happy. This is a 12 month fixed-term contract.

IN THIS ROLE YOU WILL

- Become a Sentry account & billing expert and a customer advocate

- Answer a high volume of inbound support tickets related to Sentry's account & billing

- Contribute to team operational improvements and support knowledge base documentation and building macros to enable the rest of the team

YOU’LL LOVE THIS JOB IF YOU

- You're resourceful and a natural tinkerer

- You thrive on problem-solving and enjoy helping customers navigate account and billing inquiries

- You’re passionate about delivering top-notch customer service and making a positive impact on customer experiences

QUALIFICATIONS

- 1+ year of customer support, technical support, or related customer-facing role

- Excellent written communication skills in English, with an ability to manage customer expectations

- Ability to manage competing priorities and deadlines...