Customer Service Representative-Behavioral Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary : CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources. The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. Training Schedule: Monday–Friday, 10:00 AM–6:30 PM EST Duration: 8 weeks Available Work Schedules (Post‑Training): Midday Shifts: Monday–Friday, 10:30 AM–6:00 PM EST Monday–Friday, 11:00 AM–7:00 PM EST Evening Shift: Monday–Friday, 11:45 AM–8:15 PM EST Key Responsibilities: The Customer Service Representative's responsibilities include (but are not limited to) the following: Takes inbound calls from members and determines the quickest, most effective ways to answer member questions. Creates an emotional connection with members by understanding and engaging them to champion their best health. er records within the overall member management system Provides introductory information and connects members with additional and appropriate benefits/external resources. Performs a review of membe...