Customer Success Manager

ABOUT THE ROLE

You'll transform grassroots product love into thriving team and enterprise accounts. Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the East Coast, from fast-growing startups to large enterprises. Your job is to ensure every account realizes the full value of AI-powered content creation and becomes a long-term advocate for the platform.

You'll own customer health, gross retention, and net dollar retention. That means designing onboarding and training programs that create Gamma champions, navigating complex stakeholder relationships, running executive business reviews that quantify impact, and partnering with Sales to convert high-potential accounts. You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment with AI-powered workflows that make the function itself more efficient. As one of Gamma's early team members in New York, you'll help establish the culture and pace of our East Coast presence.

Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

WHAT YOU'LL DO

- Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens

- Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion

- Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base

- Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows

- Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale

- C...