Customer Success Manager - BonJOOR

Customer Success Manager - BonJOOR

Please note, this position will be based in West Coast US. This person must work according to standard PST hours. Ideal schedule would be Monday-Wednesday 10am-7pm PT and Thursday-Friday 8am-5pm PT.

Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transaction volume each month. Backed by Macquarie Group, Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series D start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Glossy 50 "Changemaker in the Fashion Industry" and inducted into Forbes' "50 Over 50" 2022 class, JOOR is attracting top talent to drive market dominance. With our team of 150+ experts, we maintain an established global presence with employees in key markets in North America, Europe and APAC.

What we are looking for :

- Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy

- Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment

- Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption

- Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance

- Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward

- Drive increased engagement for new and existing customers

- Strategize and identify how the team can increase renewal rates and keep our churn rate near zero

- Strategically expand our revenue in accounts through cross-s...