Customer Success Manager - Spain 🇪🇸

YOU. BETTER. WITH ALAN.

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.

We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.

HOW WE WORK: OUR LEADERSHIP PRINCIPLES

- Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.

- Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.

- Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.

- Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.

🌟 THE CUSTOMER SUCCESS MANAGERS TEAM AT ALAN

As Customer Success Managers, we partner with our most strategic customers to maximize their Alan experience through seamless onboarding and high-touch support, driving product adoption, satisfaction, long-term loyalty, and owning initiatives to grow ARR 🤝

We achieve this by deeply understanding customer and employee needs, delivering exceptional onboarding experiences, employee events to promote Alan, providing proactive product education to HR teams and employees.

This role requires you to build strong relationships with key stakeholders while delivering clear, effective product promotion to increase adoption among the company's employees.

We're looking for someone with outstanding communication s...