Customer Success Representative

In an era where travel is synonymous with freedom and adventure, the allure of hitting the open road has never been stronger. With 90+ rental locations in Europe and North America, roadsurfer is your RV rental expert and outdoor adventure partner. Come join us as we ride the #roadsurfer wave in Miami.

Why surf the wave with roadsurfer?
Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

The role – your passion

Your responsibilities include but are not limited to:

Personalized Customer Assistance:

- You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings

- Respond to customer’s inquiries via phone and email offering top notch service to every customer.

- Provide detailed information regarding RV rentals, services and accessories.

- Answer before adventure questions to guide the customer through the booking process.

First-Level-Support:

- You professionally and effectively handle issues such as damage claims, breakdowns, ensuring prompt solutions and overcoming objectives.

- Assist customers in troubleshooting issues with RVs and related equipment.

- Provide fast solutions and recommendations based on the customers’ needs.

- Manage customer objectives with empathy and efficiency.

- Work closely with the stations to offer customer-related support and offer a high-level customer experience.

CRM/Booking Management:

- Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.

- Utilize Ticketing/Phone CRM system to manage customer interactions and track inquiries effectively.

- Process booking changes and ca...