Customer Success Representative

The selected candidate MUST live within commuting distance to our Miami station located at: 2757 NW 36th St Miami, FL 33142.

In an era where travel is synonymous with freedom and adventure, the allure of hitting the open road has never been stronger. With 90+ rental locations in Europe and North America, roadsurfer is your RV rental expert and outdoor adventure partner. Come join us as we ride the #roadsurfer wave in Miami.

Why surf the wave with roadsurfer?
Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

The role – your passion

Your responsibilities include but are not limited to:

Personalized Customer Assistance:

- You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings

- Respond to customer’s inquiries via phone and email offering top notch service to every customer.

- Provide detailed information regarding RV rentals, services and accessories.

- Answer before adventure questions to guide the customer through the booking process.

First-Level-Support:

- You professionally and effectively handle issues such as damage claims, breakdowns, ensuring prompt solutions and overcoming objectives.

- Assist customers in troubleshooting issues with RVs and related equipment.

- Provide fast solutions and recommendations based on the customers’ needs.

- Manage customer objectives with empathy and efficiency.

- Work closely with the stations to offer customer-related support and offer a high-level customer experience.

CRM/Booking Management:

- Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.

- Utilize ...