Customer Support Agent

ClassDojo's goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 50 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

To help us achieve this awesome mission, our Customer Experience (CX) Team is seeking Product Support Agents to join us for our 2025 Back-to-School season. You’ll extend the impact of our small but mighty team and enable us to deliver a high-quality experience for the multitude of users who interact with ClassDojo from June - October. In this first hiring round, we are prioritizing candidates with hands-on education experience; if you are a former teacher or are looking to transition out of the classroom, this role would be a great fit! For all others, check back in May for our second round of hiring.

WHAT YOU'LL DO:

As a Customer Support Agent, you’ll be on the frontlines to ensure everyone gets the most from their ClassDojo experience. Ready and able to answer product questions or troubleshoot product issues, you'll serve as the bridge between our users and our platform, providing exceptional support to parents, teachers, and school leaders as they navigate ClassDojo's app.

You’ll be a part of a highly collaborative team that works together to achieve ambitious goals and deliver high-quality support that’s fast, friendly, and personalized. We have a robust 3-week onboarding program to help you learn the ins and outs of our product, which will be followed with ongoing coaching and development from o...