Customer Support Specialist

Workyard is a fast-growing, venture-backed startup revolutionizing workforce management in the construction industry. With $300 billion spent annually on labor, we’re bringing trust, transparency, and technology to the table—empowering companies and workers to make smarter decisions and operate more efficiently.

The Role

As a Tier 1 Customer Support Specialist at Workyard, you’ll be at the heart of the customer experience, helping users get the most out of our platform. You’ll support customers throughout their journey—from onboarding and troubleshooting to sharing updates and insights. You'll be a critical player in our mission to retain and grow our customer base through stellar support and proactive engagement.

This is a remote role within the US and requires full US working rights.

Salary: $40,000USD/year

Final compensation may vary based on experience, qualifications, and applicable wage laws.

Responsibilities

LIVE SUPPORT COVERAGE

- Remain actively available on phone and chat queues during scheduled shifts

- Handle a high volume of inbound customer interactions in real time

- Maintain strong response times and availability metrics

CUSTOMER SUPPORT & ISSUE RESOLUTION

- Assist customers with general product usage questions

- Troubleshoot basic issues and provide step-by-step guidance

- Troubleshoot GPS and location issues on mobile and web applications

- Assist with geofence setup and troubleshooting

- Support expense product questions, including how to activate and use cards

- Answer basic questions regarding forms

- Escalate complex or technical issues to Tier 2 or appropriate teams when needed

BILLING SUPPORT

- Answer customer inquiries related to:

- Invoices and charges

- Plan details and pricing

- Billing cycles and proration

- Explain billing adjustments clearly and professionally

- Updating payment information

DUPLICATE PROFILES & DATA CLEANUP

- Identify and assist with duplicate user profiles

- Guide cust...