Deployment Strategist at Encord

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Job Title: Deployment Strategist

Company Description: Encord - Series C AI Infrastructure for data curation and annotation

Job Description:
Join Encord as the first US-based Deployment Strategist, owning the end-to-end success of enterprise customers building cutting-edge AI. Blending technical execution with commercial strategy, you will guide ML engineers and executive stakeholders through complex deployments, ensuring rapid time-to-value and driving long-term adoption for some of the world's most ambitious AI teams.

Location: San Francisco, USA

Why this role is remarkable:

- Founding member of the US post-sales motion, reporting to the Chief of Staff with significant autonomy to shape global scaling playbooks.

- Massive company momentum following a $60M Series C led by Wellington Management, CRV, and Y Combinator, with a valuation of ~$550M.

- High-impact work at the frontier of AI infrastructure, partnering with world-class teams at Woven by Toyota, Zipline, and leading robotics firms.

What you will do:

- Lead technical onboarding and success plans for a portfolio of enterprise customers, ensuring AI and ML teams achieve value quickly.

- Build deep relationships with stakeholders ranging from hands-on ML engineers to executive sponsors, serving as a trusted strategic advisor.

- Partner with Sales to identify expansion signals and contribute to renewals while funneling product insights back to engineering leadership.

The ideal candidate:

- 2–8 years of experience in technical customer-facing roles like Customer Success, Solutions Engineering, or Implementation for complex B2B SaaS.

- Exceptional ability to communicate techni...