Digital Customer Success Program Manager

ABOUT US:

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

ABOUT THE ROLE:

The Digital CS team is building the next generation of scalable customer outcomes — designed to drive value across thousands of accounts and directly enable our CSM 2.0 strategy. This role is the operational backbone of that vision. You’ll design systems, build automation, and run experiments that turn strategy into scalable programs. You’ll join a small, high-impact team building this function from the ground up globally.

WHAT YOU'LL ACHIEVE:

- Build and optimize the global automated customer journey for the digital segment — segmentation logic, trigger architecture, and lifecycle programs.

- Design and run experimentation loops for AI-powered engagement — guardrails, success metrics, and criteria for when to pivot a program.

- Architect the attribution layer for Digital CS in partnership with Data Science to measure business impact.

- Partner cross-functionally with Product, RevOps, Data Science, Enablement, and Marketing to align tooling, customer communications, and program design with scaled outcomes.

- Own program reporting and iteration cadence — running the experimentation loop, surfacing insights, and making data-driven recommendations on where to invest and what to sunset.

SKILLS YOU'LL NEED TO BRING:

- 5-7+ years in ...