Digital Performance Director

DIRECTOR, DIGITAL EXPERIENCE & PERFORMANCE

Full-Time | Remote

🕐 7:30am – 5:00pm PST

About the company

The Global Talent Co. is looking for a Director of Digital Experience & Performance on behalf of a premium health & wellness brand with a growing DTC ecommerce presence. They sell globally and are building their direct channel into a significant, profitable growth engine — backed by strong brand equity and an engaged customer base.

About the role

This role goes beyond managing an ecommerce storefront. You will own the entire digital growth engine — acquisition, onsite experience, conversion, lifecycle, retention, and unit economics — ensuring growth is incremental, scalable, and profitable. You will lead a small team and operate as the true business owner of the digital experience.

Key responsibilities

Digital experience & revenue performance

Own the end-to-end site experience across UX, content, merchandising, conversion, and mobile. Drive improvements across PDPs, cart, checkout, and onsite flows to increase conversion, AOV, and revenue per session. Translate brand positioning into education-led digital execution that builds trust and performance.

Growth, acquisition & lifecycle

Own customer acquisition strategy in partnership with internal and external performance teams. Ensure paid media, landing pages, lifecycle, and onsite experience operate as a cohesive system. Own email and lifecycle strategy to accelerate repeat purchase, retention, and lifetime value.

Full-funnel economics & insights

Own digital unit economics including CAC, LTV, payback period, contribution margin, and incrementality. Deliver decision-oriented reporting that connects performance to business outcomes. Use cohort and pathway analysis to guide prioritisation and investment decisions.

Experimentation & optimisation

Establish and run a disciplined experimentation framework across acquisition, onsite experience, lifecycle, pricing, and merchandising. Rapidly test, learn, scale, ...