Director, AI Deployment Management

OVERVIEW

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. As AI capabilities rapidly evolve, the success of our customers increasingly depends on their ability to effectively deploy, operationalize, and scale AI within real-world workflows. The Post-Training and Customer organizations play a critical role in bridging advanced AI systems with durable customer value.

We are seeking a Director, AI Deployment Management to lead and scale OpenAI’s global AI Deployment Management (ADM) organization. This leader will oversee all ADM teams, including:

- Builder ADM — focused on Codex and builder workflows

- Core ADM — focused on foundational customer workflows and platform adoption

- Pilot ADM — focused on early-stage deployments, experimentation, and scaled onboarding motions

This role reports directly to the Head of Technical Readiness and serves as a critical second-line leadership role responsible for driving operational excellence, customer outcomes, and organizational scale across OpenAI’s Customer Success and Technical Success functions.

The Director, AI Deployment Management will oversee the technical and operational execution of customer deployments across the customer lifecycle, ensuring customers successfully adopt, operationalize, and expand their use of OpenAI technologies. This leader will play a pivotal role in shaping how enterprises integrate AI into real-world workflows while building the systems, teams, and processes necessary to support rapid global growth.

This role requires a highly strategic and operationally rigorous leader who can align multiple deployment organizations around a unified customer experience, partner closely with cross-functional stakeholders, and build scalable mechanisms that enable customers to realize durable business value from OpenAI’s products.

ROLE OBJECTIVE

The primary objective of this role is to scale and mature OpenAI’s global AI Deployment Management organization ...