Director, Customer Partner - Large Retailer

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Customer Success, Commercial Success, Distinctive Expertise and Focus on People: Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals Deliver on budget, owning revenue, profit/loss, and growth objectives Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.Increase utilization and billability of resources assigned to their account Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent Act as a steward of the Kyndryl culture Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building ...