Director, Customer Partner - Professional Services

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. As the Director, Customer Partner for Professional Services you will have end-to-end responsibility for relationship management, account growth and profitability. You’ll create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. You’ll be responsible for driving proactive account growth with focus on selling new offerings and minimizing erosion in renewals, with specific focus on the Professional Services industry. You will be committed to Customer Success, Commercial Success, Distinctive Expertise and Focus on People to: Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals Deliver on budget, owning revenue, profit/loss, and growth objectives Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth. Increase utilization and billability of re...