Director of Technical Support

JOB ADVERT - DIRECTOR OF TECHNICAL SUPPORT

Location 📍: [Sydney, AUS (Hybrid)]

About Us 🚀

At Relevance AI, we’re building the home of the AI workforce.

Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts.

With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales.

We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation.

Headquartered in Sydney, SF & Barcelona, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.

In 2025, we were proud to be named LinkedIn’s #1 Startup in Australia.

If you want to define how the world works with AI, join us.

The Role 🥳

Relevance AI is hiring a Director of Customer Support to lead and scale our enterprise-ready Global Technical Support function across three regions, delivering fast, high-quality resolutions and predictable customer experience at scale. This is a hands-on leadership role where you'll build a high-performing support organization, establish enterprise standards and processes, and define what AI-enabled support looks like at scale.

You’ll be inheriting a small but mighty support team that have already scaled their AI automation to handle ~80% of tickets autonomously, while also redefining what support looks like in an AI first world, while also building AI agents, using tools like Claude Code to improve the product and fix bugs, and assist with our online community support and education initiatives.

You'll tackl...