Director, User Insights

WHO WE ARE

Hi, we're DuckDuckGo, the online protection company and remote-first team of 300+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, annual revenue now exceeds $100m USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo Privacy Pro https://duckduckgo.com/pro. Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work — you've come to the right place!

YOUR TEAM AND ROLE

Working on the User Insights team, you'll lead a group of researchers embedded across DuckDuckGo's product areas, turning user behavior and feedback into decisions that actually ship. The team works across qualitative and quantitative methods, partnering closely with product, data science, and leadership to make sure the right research reaches the right people at the right moments. Recent projects include:

1. Designing a cross-objective research intake system that surfaced upcoming product decisions 4-6 weeks ahead of roadmap commitments, enabling research to shape outcomes rather than document them.

2. Running a longitudinal study on AI feature adoption gaps to inform onboarding and acquisition messaging strategy for a major product launch.

3. Consolidating research findings across multiple objectives into decision-ready briefs, translating user constraints and invalidated assumptions into product language for engineering and design teams.

As a Director, User Insights, you'll set the strategic direction for...