E-commerce Customer Support Specialist

E-COMMERCE CUSTOMER SUPPORT SPECIALIST (AI ASSISTED) – REMOTE, US HOURS + WEEKEND SHIFT

Location: Remote (US Time Zone)
Schedule: 5 days/week including Saturday & Sunday

We’re hiring a Customer Support Specialist to assist e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product questions across multiple online stores.e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product quee-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggestede-commerce brand

What You’ll Do:

- Manage 100–200 support tickets daily

- Edit and approve AI-generated replies for clarity and tone

- Use Shopify and integrated tools to resolve customer issues

You Bring:

- 2–3 years of e-commerce or DTC support experience

- Excellent written English and strong attention to detail

- Comfortable working weekends on a fixed 5-day schedule

- Familiarity with AI tools, Shopify, or Gorgias is a plus