Global Account Manager

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. We are seeking a highly motivated and experienced Account Manager to develop and manage strategic relationships with key clients. In this role, you will own both Feedonomics and BigCommerce platforms, spanning B2C and B2B segments. Your primary focus will be on driving expansion and renewals within existing accounts while serving as the key point of contact to strengthen client relationships and deliver exceptional results. What You'll Do: Strategic Growth: Develop and execute a systematic plan to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for the suite of BigCommerce Inc. products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift, and Recurring Professional Services Create a detailed territory plan, outlining strategies, target accounts, and actions needed to exceed revenue goals Construct and maintain account plans for top clients, identifying growth opportunities and potential challenges while providing a clear roadmap for expansion Client Engagement & Retention: Serve as the primary point of contact for client inquiries, business requirements, and escalations, ensuring proactive and responsive communication Lead regular business reviews, presen...