Head of Governance Operations (f/m/x)

About lemon.markets 🍋

We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses, providing seamless access to capital markets. By empowering FinTechs, Banks and Wealth Managers to offer investment products, we help create financial well-being for their customers.

lemon.markets provides a Brokerage-as-a-Service platform for simple digital access to capital markets through a single API. Our API-first infrastructure makes launching an investment product customer-centric and compliant. We abstract all complexity for our partners through a well documented API, a self-service customer operations portal and operating in a clear regulatory framework. Enabling partners to launch in weeks, not months.

We have experienced first hand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging and cumbersome. We ease this pain by shielding our partners & their customers from the underlying complexity - and with that, we make investing seamlessly accessible to everyone. Because that’s exactly what we enjoy, going to places nobody else dares and solving hard problems. This not only creates tons of value when done right, but attracts the smartest minds - because outlier companies are built by exceptional people like you.

Your Mission:

In this role, you will make a real impact by shaping how lemon.markets http://lemon.markets builds a secure, resilient and compliant infrastructure at the heart of our business. You will be a key player in one of the most innovative and challenging missions in German and European FinTech, helping us balance our greenfield approach with enterprise-grade governance standards. Reporting directly to our MD Front Office, Markus, you will ensure that we can scale fast and safely, while earning the trust of our partners, customers and regulators.

Your Role:

- You will act as our first-line competence centre, driving all matters around BCM, IT security, GDPR and other outsourcing topics with partners, providers and within the lemon.markets http://lemon.markets group.

- You will oversee our tech governance, including the tech written order and control frameworks, monitor and quality-assess controls at execution level, and help lemon.markets http://lemon.markets continuously improve in this area, for example by obtaining enterprise certificates like ISO 27001 and others.

- You will oversee the duties of the first line of defense outsourcing manager for the relationship between our regulated entity, lemon.markets http://lemon.markets brokerage GmbH, and lemon.markets http://lemon.markets Holding for Tech.

- You will own the duties of the first line of defense outsourcing manager for People Management, Company Service, Marketing and Sales.

- You will further enhance and sharpen our Partner Governance framework from a regulatory point of view.

- You will support contract negotiations with B2B partners as a subject-matter expert.

- You will oversee and coordinate our process landscape, ensuring clarity, consistency and compliance across the organization.

You will be successful in this role if:

- You have 8+ years of experience in Technology and IT Security, with a proven track record in leadership and operational management in a regulated environment. Experience in FinTech is a great advantage.

- You have a strong understanding of technology, its risks and processes, and you bring excellent communication and collaboration skills, with the ability to work across various departments.

- You have experience working in the financial industry, particularly in leveraging technology standards, frameworks, compliance, and industry-recognized best practices.

- You have a demonstrated ability in strategic planning and execution in the financial services industry, with a deep understanding of regulation.

- You are familiar with supporting, coordinating and/or outsourcing functions in the Front Office MD area, such as People Management, Company Service, Marketing and Sales.

- You communicate confidently with diverse stakeholders up to C-level, in both German and English (C1+).

How we take care of you:

- Compensation package: We offer you a competitive salary and benefits package, based on your experience and the value-add you bring to lemon.markets http://lemon.markets.

- Make a real impact: You will play a crucial part in one of the most innovative and challenging missions in German and European FinTech, reporting directly to our MD Front Office and combining lemon.markets http://lemon.markets’ green field approach in brokerage-as-a-service with the stability and trust of market leading dwpbank group

- Flexible working hours: We value focus time. Encouraging everyone to minimise fixed meetings and leverage asynchronous communication and time spent with customers.

- Hybrid work setup: Ideally you are based in Berlin, but we offer the flexibility to work fr