Head of Operations

ABOUT BJAK

We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient.

We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region.

We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI.

Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission.

WHY THIS ROLE MATTERS

- You’ll shape and lead operations at one of Southeast Asia’s fastest-growing fintech platforms

- Your work will directly impact customer satisfaction, company profitability, and execution velocity

- You’ll own strategy, execution, and people leadership across cross-functional teams

- You’ll build and streamline systems that support scale across multiple geographies

WHAT YOU’LL DO

- Drive Operational Strategy - Define and execute operational strategies that support growth and align with business objectives.

- Run Daily Operations Smoothly
Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution.

- Lead Cross-Functional Teams - Hire, lead, and mentor a high-performing operations and admin team with a culture of ownership and accountability.

- Own Process Improvement - Identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed.

- Champion Customer Experience - Lead the customer service function to deliver outstanding support, stepping in hands-on during high-stakes cases.

- Support Company Admin & Internal Ops - Oversee internal office management, document control, vendor relations, and team compliance with policie...