Health Advocate - Inbound/ Outbound Calls, Healthy Outcomes Team - Remote

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Is your passion helping others? Are you a dynamic communicator? A team player ? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities . As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors . Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to provider s and member s to assist with important health services, medications , and resources to improve Star health outcomes. Your key responsibilities are: - Inbound and outbound calls to members and providers to help getting services like healthcare visits , screenings, vaccination s , or medication refill s . - Working through barriers that stand in the way of our members’ good health - Delivering the best member experience through professional empathetic conversations - Provide important education to members to help them make good health decisions that improve their health - Accurately document conversations in the member’s health record Your key abilities are: - High-energy engagement to provide exceptional service - E mpath etic , curi ous , with an enthusiasm for learning - Knowledge retention and recall to answer questions and resolve issue s - Desire to understand and meet our members’ needs and...