Implementation Engineer - Brazil

About the Role

As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the technical implementation for our Customers. As one of our technical post-sale consultants, you will drive the design, configuration, and delivery of Clutch’s platform. This role is a good fit for people with strong communication skills and a technical background who are experts at consultative solutioning and empathizing with both internal and external stakeholders.

You'll be responsible for:

- Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers

- Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations

- Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset

- Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face

- Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback

- Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives

- Effectively communicate plans, progress, and status to both internal and Customer stakeholders

- Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community

- Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.

About the Team

Our Professional Ser...