Key Account Manager 🇫🇷

🐼 WHO WE ARE

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 950+ members, and have reached 680M+ in ARR.

Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 HOW WE DO IT ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as:

🎯 What drives us — We're obsessed with helping our members live healthier

Mission is the Boss: long-term thinking, seeking our mission success above all else.

Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

🏆 How we build excellence — We hire the best people and give them platform to succeed

Champions of excellence: extremely high standards and talent density.

Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

🤝 How we grow together — We help each other improve through honest feedback and bold thinking

Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

Bold & creative contrarians: think differently to achieve greatness, try new approaches

⚡ How we move fast — We fight complexity and focus on what matters most

Disciplined in execution: taking decisive actions with focus that compounds success over time

Fight for simplicity: only high impact processes, smart frugality

⭐️ THE KEY ACCOUNT MANAGEMENT TEAM

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 18.
We are looking for amazing people to help us take care of our growing pipe, especially with our medium-touch segment and large accounts.
Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.
We move fast, with a lot of ownership, and are proud to tackle big problems!

⭐ IS IT YOU WE’RE LOOKING FOR?

As a Key Account Manager, you will:

- Handle a portfolio of strategic accounts and flagships companies

- Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

- Proactively identify potential signals of dissatisfaction and implement solutions to answer them

- Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

- Analyze and present consumption reports to customers through business reviews

- Identify and execute out-of-the-box initiatives to engage our existing customers

- Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points

- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

- Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

You would be a great fit at Alan if most of this sounds like you:

- You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels

- You are fluent both in French and English

- You are experienced in dealing with companies of more than 300 employees

- You have the tact and empathy that make great negotiators

- You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency

- You are analytical and love to solve problems in order to delight our members

- You have great active listening skills ans are a master in the art of crafting the right follow-up message

- You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market

- You are based in Paris, Bordeaux, Lyon, Marseille, Nantes, Dijon or Annecy (this is where most of the team is)

It is nice to have a previous