Lead Director, Business Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Designs enterprise-wide and/or cross-functional solutions to address business problems. This work results in initiatives that significantly impact organizational strategy, enabling the organization to be competitive in the marketplace and effectively serve its customers. Partners with business owners to optimize the achievement of strategic business objectives, to include profitable growth and improved organizational effectiveness. What you will do Advises management through strategic business consultation to support the organization's goals and objectives. Develops standard procedures related to researching, collecting, analyzing, and compiling data and information for business consulting department reports. Develops and implements processes for auditing files, reports, and financial records ensuring compliance with relevant laws and regulations. Communicates with top management to lead individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate. Communicates strategically internally and externally with clients and senior management regarding the organization's goals and objectives. Counsels the internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management. Advises management regarding current business trends and best practices preparing analysis for senior management, stakeholders, and clients. Controls all systems for performance apprai...