Lead Technical Support Engineer - Work From Home / Midshift

We are seeking a Lead Technical Support Engineer to provide advanced remote support for enterprise security systems, networking, databases, and IT infrastructure. The role involves troubleshooting complex technical issues, supporting UK clients and field engineers, managing escalations, and ensuring timely resolution across access control, CCTV, VMS, and related platforms. You will also contribute to process improvement, technical documentation, and the ongoing growth of the remote support funct...