Manager, Customer Success Japan

ABOUT US:

Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

ABOUT THE ROLE

We're looking for a customer-focused, results-oriented leader to oversee Customer Success team at Notion. You'll report to the Head of Customer Success APAC and lead a team that helps customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace.

WHAT YOU'LL ACHIEVE:

- Strategic Alignment: Develop and implement strategies to align the Japan Customer Success organization with broader company goals, especially around adoption, retention, and expansion

- Lead and develop a team of 8+ CSMs across Scaled and Dedicated motions in the Japan region

- Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success

- Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for Japan customers within the company

- Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for pro...