Mystra Customer Success Associate

Location: Oxford or London (Hybrid)

The Mission: Why We Exist

Genomics is a science-led transatlantic TechBio combining large-scale genetic and health data with proprietary analytics to accelerate drug discovery and advance predictive, preventative healthcare. We are united by a single vision to help people live longer, healthier lives, using the power of genomics.

Genomics aims to help people live longer, healthier lives in two ways: super-charging drug discovery and development for novel treatments with our AI-enabled advanced genetic analytics platform, Mystra, and by helping people understand their personal risk of common chronic diseases through polygenic risk scores - giving doctors and health systems the chance to get the right people into the right prevention, screening and treatment programmes at the right time.

ROLE PURPOSE:

- We are seeking a Mystra Customer Success Associate to bridge the gap between complex genomic science and commercial growth. In this role, you will focus on three main objectives:

- Working with the commercial teams to grow Mystra’s client base of Pharmaceutical and Biotech companies

- Ensuring that subscribing clients derive maximum value from Mystra

- Ensuring that Mystra’s functionality and data continue to meet the evolving needs of the market

THE ROLE

- Onboarding & Training: Lead technical setup and deep-dive training for new customers.

- Technical Liaison: Act as the "technical shield," resolving complex queries from statistical geneticists and translating feedback for our Engineering and Product teams.

- Proactive Success: Use platform metrics to anticipate client needs, mitigate risks, and ensure users hit their scientific milestones.

- Growth & Strategy: Identify opportunities for account expansion by clearly articulating the ROI of our science to stakeholders.

What You Bring

- A strong understanding of statistical genetics and genomic data.

- An ability to talk through complex technical concepts,...