Operations Lead - UK

OPERATIONS LEAD - UK

ABOUT BJAK

We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient.

We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region.

We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI.

Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission.

ABOUT THE ROLE

The Operations Lead – UK owns the operational backbone of BJAK’s UK business. This role is responsible for ensuring that daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.

This is not a P&L role. The Operations Lead partners closely with the Country Managerand leadership teams to translate business objectives into strong execution on the ground.

This is a hands-on leadership role. You are expected to build systems, lead teams, and step in directly when execution breaks.

WHAT YOU WILL BE DOING

- Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market.

- Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution.

- Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.

- Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed.

- Champion customer experience by leading the customer support function and stepping in hands-...