Operations Manager, Fraud & Claims

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.

Founded in Paris, Joko is a tech company and certified B Corp with over 90 talents across Paris, Barcelona, and New York (and beyond). More than 5 million users already save money every day at 10,000+ merchants with Joko.

From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.

Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.

It’s still day 1, come build the future of shopping with us!

💚 OUR CARE OPERATIONS TEAM

We are the voice of our users and a key contributor to Joko's operational and product strategy. Our team ensures that every user interaction is handled with accuracy, fairness, and care — through our outsourced partners (BPOs), the tools and processes we design, and the AI agent we're scaling. We identify friction points, feed actionable insights to internal teams, and make sure our operations scale with high standards of quality, consistency, and efficiency.

🎯 WHAT YOU WILL DO

We're looking for an analytical Operations Manager to own our Fraud & Claims scope. You'll be responsible for protecting both users and Joko's operations — identifying risks, strengthening controls, and making our processes faster, smarter, and more scalable.

Your responsibilities will include:

- Analyze fraud signals, claims data, and operational metrics to identify risks, patterns, and inefficiencies

- Lead initiatives to strengthen controls, automate workflows, and reduce manual handling

- Define and track KPIs to measure quality, efficiency, and risk exposure

- Manage BPO partners on claims and fraud checks processing: set standards, monitor performan...