Operations & Program Manager, Implementation

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As an Operations & Program Manager, Implementation on our Customer Experience (CX) team, you will play a key role in shaping how we onboard and activate customers at scale. This role focuses on building and improving the operational foundation that powers our Implementation team - from the systems we use to deliver onboarding, to the service packages we offer customers, to the metrics we use to measure activation and delivery success.

You will lead the rollout and ongoing evolution of Rocketlane, our implementation workflow platform, serving as the operational and technical owner of the tool in partnership with CX leadership ...