Patient Care Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This is a remote role. Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company. As a Customer Service Specialist- Refill Team you will: *Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status. * Triaging calls to various departments. *Verifying patient demographics and insurance information to ensure accurate shipment. This is a full-time benefited position and it NOT through an agency. SCHEDULE: Typical hours for this role will ideally require Saturday and Sunday, with additional, alternating weekday shifts based on business need. Position is ideally a 40 hour billable work week. Hours for Saturday & Sunday Weekend Day Shifts: 6:00 am -8:00pm CST 6:00 am -8:00pm CST Weekd ay Hours: 6:00 am – 8:00 pm CST T raining will take place during a shift where there is support. Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on the...