Patient Engagement Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. C ompany: Oak Street Health Title: Patient Engagement Specialist I Location: East Knoxville, TN area Role Description The Patient Engagement Specialist I will serve as an essential member of the Patient Engagement and Population Health Team. This role necessitates conducting patient outreach, encompassing telephonic communication and in-person home visits, to cultivate engagement within our care model. The PES I is responsible for engaging patients who have not yet visited the clinic or participated in our care model, providing support to facilitate their access to care at Oak Street. Furthermore, the PES I may assist patients in identifying a more suitable setting for their primary care requirements. Responsibilities Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation). Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously. Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information. Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary (e.g., family members, caregivers, medical providers, community-based organizations). Collaborate with the patient and their support perso...