Principal Compliance Associate, US

BUILDING THE FUTURE OF CRYPTO 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures.

Become a Krakenite and build the future of crypto!

PROOF OF WORK

THE TEAM

The U.S. Compliance team ensures Kraken’s regulated entities operate in full adherence with federal and state requirements, including consumer protection obligations. The team is responsible for end-to-end regulatory compliance activities, such as complaint handling, license management, regulatory communications, and compliance program implementation—while proactively managing risk, supporting scalable operations, safeguarding customers, and maintaining trust with regulators.

To ensure consistent oversight, strong consumer outcomes, and effective implementation of U.S. consumer protection requirements, Kraken is seeking a Principal Compliance Associate to support the Chief Compliance Officer (CCO) for U.S. operations in the implementation and delivery of Kraken’s regulatory compliance program, including consumer protection obligations. Reporting directly to the U.S. CCO and working closely with senior leadership and Kraken’s Global Compliance team, the role will provide leadership over assigned compliance program elements, ensure robust regulatory practices, maintain industry-leading compliance standards, and enable responsible innovation as the business scales.

THE OPPORTUNITY

The Principal Compliance Associate will provide senior-level leadership and subject matter expertise in overseeing Kraken’s U.S. consumer protection compliance framework. This role will be accountable for governance, risk oversight, and regulatory engagement related to consumer compliance, and will play a critical role in ensuring fair consumer outcomes as Kraken scales. Key responsibilities include:

- Owning governance and oversight of U.S. consumer protection obligations, including accountability for complaint management, regulatory responsiveness, and consumer harm remediation.

- Serving as the primary compliance lead for consumer-related regulatory complaints, inquiries, and project management of consumer compliance examinations from the CFPB and state regulators, ensuring timely, consistent, and high-quality regulatory engagement.

- Establishing and maintaining a robust consumer complaint governance framework, including control requirements and implementation, register ownership, trend and root-cause analysis, escalation protocols, and reporting to senior stakeholders.

- Providing leadership and oversight for consumer regulatory and licensing requirements, including examinations, renewals, reporting submissions, and expansion into new jurisdictions.

- Acting as a central point of accountability for consumer compliance workflows, with ownership of Jira project boards, Confluence documentation, and regulatory tracking to ensure auditability and operational resilience.

- Designing, reviewing, and approving consumer duty-related SOPs, policies, and compliance programs, embedding governance standards and clear ownership across teams.

- Owning oversight of consumer-facing disclosures, notices, and documentation to ensure they are accurate, transparent, and aligned with evolving federal and state consumer protection expectations.

- Partnering with Legal, Product, Operations, and Risk to embed consumer protection and conduct risk considerations into new entity integrations and new product or service launches.

SKILLS YOU SHOULD HODL

- 5+ years of pr