Principal Solution Consultant, Post-Sales

WHY SOCURE?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the role:

We’re looking for a Principal Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.

This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.

What you’ll do:

As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions—across the board, all the time. You’re not just a problem solver; you’re a trusted advisor, a champion builder, and the driving force behind customer success and retention.

You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention. Every action you take—whether it’s ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing —should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate. You’ll ensure customers are fully...