Product Director

About us

We are champions of rail, inspired to build a greener, more sustainable https://www.thetrainline.com/terms/sustainability-faqs future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

Introducing Customer Growth in Product at Trainline 👋

Customer Growth sits at the heart of Trainline’s future UK business and global expansion.

This role is directly responsible for growing Trainline’s active customer base, increasing customer lifetime value, and building durable, scalable revenue streams. It spans the full customer lifecycle - from acquisition and onboarding through retention, engagement, and reactivation - across all markets.

A critical part of your success will be defining the future of Trainline’s paid customer propositions, unlocking and delivering new monetisation opportunities across the customer experience and how this develops and scales Trainline’s overall business model

This role owns one of Trainline’s most important strategic bets: scaling a recurring revenue model while continuing to deliver strong customer growth and commercial performance.

About the role 🚀

We’re looking for a Director of Product – Customer Growth to lead one of the most critical and high-imp...