Product Operations Specialist | Accounting

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

As a Product Operations partner for Ramp Accounting, Integrations, and Stack (Automated Bookkeeping), you will help build and scale the workflows that enable customers to close their books faster, maintain accurate financials, and seamlessly connect Ramp to their ERP and accounting stack. You will reduce customer friction and shape product quality leveraging data and tight feedback loops with customers and customer facing internal teams.

Beyond your product vertical, you will also contribute to Product Operations process improvement and product building which allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues.

Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.

What You’ll Do

- Own the voice-of-customer loop for your surfaces — systematically capture, analyze, and prioritize feedback from CX, ...