Product Support Specialist

ABOUT FREED:

Doctors are overworked, burnt out, and are quitting in masses.

At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.

Our first product is an AI scribe that automates medical documentation.

Since May of 2023, we have:

- Acquired 26,000 paying and loving clinicians

- Generated 70,000 patient notes daily and over 3 million monthly

- Made thousands of clinicians happier https://love.getfreed.ai/b2xGQ1

With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.

We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.

With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

ABOUT THE ROLE:

We're looking for an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed — but succeed with it. This role blends frontline support with strategic impact: you'll manage day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.

As part of the Product team, you'll collaborate closely with Product Managers, Engineers, and Designers — representing the voice of the clinician and ensuring their feedback directly informs our product roadmap. You'll use tools like Intercom and Freed's internal AI Agent to deliver fast, thoughtful support across chat, email, and video.

How You’ll Have Impact:

- Support clinicians across chat, email, and live video — helping them understand and...