Professional Development Operations Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description: Join a collaborative team focused on expanding the reach and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences. The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions within requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both Amplify and the schools we serve. Essential Responsibilities: Professional Development Coordination & Execution Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery Maintain a strong understanding of operational processes to support scheduling and execution Navigate tools and systems efficiently to manage workflows with speed and accuracy Customer Engagement & Support Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases Apply a customer-focused a...