Program Manager, Customer Implementation

We are seeking a dynamic, mission-driven Program Manager to join Ready's P3 team as an individual contributor. In this role, you will directly manage customer implementations on a client-by-client basis—ensuring complex, multi-stakeholder projects move from mandate to execution with clarity, momentum, and high quality. You will partner closely with embedded engineers and product teams to translate customer needs into technical requirements, while serving as a trusted partner to government stakeholders.

The ideal candidate brings strong program management discipline, technical fluency, and a growth mindset—using modern tools, including AI, to streamline workflows, surface insights, and deliver exceptional customer outcomes.

About your role at Ready ⚡️

- Manage end-to-end implementations for your assigned customers, driving structured cadences, managing dependencies and risks, and ensuring projects stay on track, within scope, and aligned with program requirements.

- Partner closely with product and engineering to gather requirements, scope work, write clear requirements and acceptance criteria, and shepherd issues through the development lifecycle.

- Represent customer needs to cross-functional teams—including engineering, product, design, and policy—ensuring alignment between program realities and platform direction, and contributing to prioritization tradeoffs.

- Guide state and local partners through program onboarding and execution, translating policy and grant requirements into clear, actionable workflows.

- Use modern PM tooling (Linear, Notion, Slack) and AI-driven workflows to manage project health, document decisions, and create transparency across stakeholders.

- Build trusted relationships with agency staff and decision-makers, enabling Ready to deepen value over time and expand into adjacent program areas.

- Stay current on federal and state policy developments relevant to your customers, distilling insights into practical guidance.

- Co...