Readiness & Enablement Lead, SMB Sales

About the Team

The B2B Marketing team contributes to OpenAI’s broader mission of ensuring responsible and widespread adoption of artificial intelligence. We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform across SMB, enterprise, and developer audiences.

The SMB Sales team is responsible for helping businesses around the world understand, adopt, and succeed with OpenAI’s products. As OpenAI scales across regions, vendors, and sales motions, we are building the operating systems that ensure our frontline teams can execute with consistency, quality, and speed.

We partner closely with Sales Leadership, Vendor Management, Program Management, Revenue Operations, Product, and vendor leadership to design scalable commercial motions and ensure sellers are prepared to deliver high-quality customer experiences. Our work sits at the intersection of strategy, execution, and operational rigor.

About the Role

We are hiring a global Readiness & Enablement Lead to build and scale the onboarding, training, quality, certification, and seller readiness operating system across OpenAI’s outsourced SMB Sales vendor network.

This is not a traditional training coordinator role. We are looking for a builder who can design scalable readiness frameworks, identify performance risks early, and create repeatable systems that help sellers ramp faster, perform better, and maintain high quality as the business evolves.

This role is global by design. You’ll travel across vendor sites, inspect frontline execution, calibrate quality firsthand, and ensure consistent readiness standards across regions, vendors, and sales motions. The core principle is simple: training is not an event; readiness is a system.

In this role, you will:

- Build and scale global onboarding, readiness, and certification frameworks across SMB sales vendors, regions, and sales motions

- Create role-based onboarding paths, knowledge c...